Sheraton Eatontown Hotel

Reviews about Sheraton Eatontown Hotel

• Greg Valinoti

  Feb, 27 2018
  ★ ★ ★ ☆ ☆
  Room was clean with standard amenities. Hotel is currently under renovation but the guest rooms seem to be complete. Will not be staying here again regardless. We had reserved a king bed room online but discovered we had been given a double twin room once we got to the room. When we contacted the front desk we were told Sheraton Eatowntown's own website booked us the king bed room in error as none were available, yet at no time previous did anyone decide to inform us of this. When we refused a complimentary breakfast, the staff came back to us 20 minutes later to inform us they had a king room available and that another employee would bring us to the room. We then sat for 35 minutes longer until anyone showed up, at which point we were placed in the vacant room literally one door over in a conjoining room that was now miraculously available. While the situation was resolved to our satisfaction the staff, though polite, were completely unapologetic and did not seem to sympathize at all for us having to uncomfortably wait an hour post check-in to receive the room we had reserved in the first place. Of noteworthiness was the fact this was a conjoining room of which we reserved no indication during booking or check in, and were alarmed to discover the doors on both sides were unlocked. Had we not checked, anyone staying next door could have wandered into the room at any point. The room thermostat also appears to be for decorative purposes. Despite turning it down to the minimum 65 degrees with the air running nonstop, the room actually warmed from 70 to an uncomfortable 74 degrees overnight.

Photos and maps

Nearest places

• ATM

  Establishment, Atm, Finance

  6 Industrial Way East, Eatontown, NJ 07724
• Avis Car Rental

  Establishment, Car rental

  6 Industrial Way East, Eatontown Sheraton Hotel, Eatontown, Eatontown, NJ 07724

  +1 732-542-8989

  avis.com
• Budget Car Rental

  Establishment, Car rental

  6 Industrial Way East, Eatontown, NJ 07724

  +1 732-531-0051

  budget.com
• Concord Cafe

  Establishment, Food, Cafe

  6 Industrial Way East, Eatontown, NJ 07724

  +1 732-544-2636

  sheratoneatontown.com

  Closed now: Until 11:00am
• Innvision Hospitality Services Llc

  Establishment, Lodging

  4 Industrial Way East, Eatontown, NJ 07724

  +1 732-380-0007
• Homewood Suites by Hilton Eatontown

  Establishment, Lodging

  4 Industrial Way East, Eatontown, NJ 07724

  +1 732-380-9300

  homewoodsuites3.hilton.com

  Open now: Open 24 Hours