The Apprehensive Patient

Reviews about The Apprehensive Patient

• Natasha Yvette

  Jan, 08 2018
  ★ ☆ ☆ ☆ ☆
  where do i begin. normally i try to give places with poor reviews the benefit of the doubt...but in this case, the bad reviews were pretty spot on. i walked in early for my appointment for a braces consultation. i was not greeted when i walked in. i stood at the desk. no one acknowledged me. after a few minutes, someone came over and handed me the paperwork. i finished in about 10 minutes...i wasn't seen for another 2 HOURS! yes it was packed and busy, but this was a consultation not a root canal. other people who couldn't wait left. i stayed, again, giving them the benefit of the doubt. but people who came in after me were seen before me. weird. when i finally was called back, the orthodontist came in, very nice, seemed pleasant. he did a quick oral exam and made the same observations i made on my own and began suggesting my options. right away because of a fear of my nickel allergy, he suggested invisalign. i told him it wasn't a severe allergy but he didn't want to risk it. not once did the suggestion of ceramic braces (which were on display next to me so its not like it wasn't an option) come up.... wonder why.... i asked him a financial question and he couldn't answer that, so he left to ask someone else who knew...AND NEVER CAME BACK TO ME WITH THE ANSWER! instead, the assistant (who was not the most pleasant person in there), came in and started giving me prices for invisalign with and without insurance, as well as the regular prices for braces. the price i thought i would be paying (what i was told over the phone when i booked the consultation 3 weeks ago) without insurance turned out to be MORE than that WITH insurance. i immediately felt like i was being ripped off and treated like a conveyor belt patient so i said i would think about it and left. i thought about it in my car as i was google-searching another orthodontist. i dont know about the other offices, the other services, or the busiest times and days of their office hours...but what i do know is i did not like how i was treated for a first-timer in a place that is supposed to ease apprehensive patients - hence the name. the orthodontist did not seem like he was confident in what he was suggesting and i need someone who knows what they're doing. i will not ever set foot back in the "apprehensive" patient eatontown office.

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